Our Leeds Service

Be Caring in Leeds since 2013

In areas including: Chapeltown, Chapel Allerton, Meanwood, Moortown, Seacroft, Roundhay, Harehills, Belle Isle, Middleton, Beeston, Holbeck, Osmondthorpe, Oulton, Rothwell, Gildersome, Morley, Outwood, Ardsley and Robin Hood.

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Number of people we support


Number of colleagues


% of clients feel they are treated with dignity and respect *

*Statistic taken from our January 2022 Client Survey.

Meet our office team

Our office is based in a renovated mill building in the vibrant community of Beeston, just a short drive from the White Rose Centre. It’s the hub of our Leeds service – where all of our care packages are carefully coordinated, our new carers are given their induction training, and you’re guaranteed a good Yorkshire brew. For those travelling to our office by car, there’s ample free parking.


Operations Manager

Andrea Webb

Development Manager

Tony Guilfoyle

Regional Trainer


Lead Coordinator

Nicola Royce


Jane Lynn



Client Support

Meet Rachel, one of our Care Workers in Leeds

Rachel Gardner

Care Worker

“Whatever happens, I could never have an office job, I’ve got to be doing things! Most days, it doesn’t even feel like I’m at work. It’s just like I’m going to visit family and helping them out! I especially love the times when I’m thanked by service users for what I’ve done, it feels really rewarding.”

How did you come to work in the Care Sector?

I was looking after my Grandma, who’s got dementia, so I’ve always cared for family anyway. I’ve also got two young girls to look after. Before I applied, I used to think care meant working around the clock, but when I finally went in and talked to a few people, I realised it didn’t have to be like that.

My mum used to be a carer when I was younger, and what with my Grandma getting dementia, I wanted to learn more about how to deal with certain situations. You get told by doctors that dementia comes in different forms and nobody knows what the outcome’s going to be at the start. But I wanted to experience that for myself and learn the different ways of caring for someone with dementia.

Be Caring were very helpful – it wasn’t about what they needed, instead they listened to what I could give them. When they sent me an offer, I took the job straight away!

What is the most important thing you've learnt in your role?

Because I see dementia in so many different forms – anything from slight forgetfulness to forgetting to eat – I feel I know a lot more about it now. I also did a mini-dementia course with Be Caring and learned a lot about how the brain works. It’s helped me better look after my Grandma, which is a good thing as she’s said she doesn’t want carers even though I tell her that’s what I do!

I’ve done a lot of reading online to try and understand what it’s like to have dementia. It helped me one day when I went into someone’s house and they wouldn’t walk into the kitchen. I thought, ‘there has to be more to this’. A lot of the research I did said that if the floor was shiny or a dark colour, then someone with dementia might see that as water or a hole in the floor. It made me realise they were experiencing something I couldn’t see.

I’ve recently taken on the role of team coach where I support other Care Workers. I also carry out ‘Be Supported’ meetings where together we look at any additional support our Care Workers need. Feeling supported is really important. If it’s your first time at someone’s house, you don’t know what to expect, so having a little chat beforehand and going through what to expect can help new carers feel more relaxed. A little bit of information goes a long way!

What do you think makes for good care?

Building trust takes time – people like to know who’s stepping into their house, so I always take an interest in them and share information from my life too. It’s a very personal job. The people we care for need to know who we are and what we’re like. I’ll always put myself in their shoes and imagine how I’d feel if a stranger with a key to my house just stepped through the front door! That’s my biggest advice to any new carer – put yourself in their shoes.

A lot of people have been independent all their lives, so to have someone come in and do everything for them is hard. Occasionally, at first, someone won’t want me there. When that happens, I always sit down with them and reassure them it’s their home. I won’t do anything they don’t want me to do. Knowing that you understand how they feel goes a long way. They’ve got to trust you in their home. They’ve got to trust you’re there for them, even if it’s just for half an hour. It’s about them.

Care and support for the people in our community

In Leeds, we offer person-centred domiciliary home care, so that the people who we support can remain in their own homes. They are often coping with challenging conditions, recovering from illness and may require assistance with mobility.

We support with personal care, medication administration and often meal preparation. Sometimes simply offering a listening ear and smiling face each day can make a huge difference to the wellbeing of the people we care for. Typically, we support the people we care for with tasks such as:

  • Medication management
  • Moving and positioning, includes use of equipment
  • Assistance with preparation of meals/drinks
  • Sitting service to provide family respite and overnight support
  • Enabling people to access the local community
  • Assistance with domestic tasks including laundry, cleaning and shopping
  • Personal care, including providing intimate care with dignity

Contact Information

Be Caring
Suite 54-56, Sugar Refinery
Sugar Mill Business Park
Oakhurst Avenue
LS11 7DF

0113 277 7871

About Be Caring

Do you want to play a part in shaping the future of social care?

We’re looking for passionate people who genuinely care, with a will to make a difference. We offer excellent support, training and exciting career opportunities.

We’re employee-owned, meaning profits don’t come first – people do.

Benefits of working for Be Caring

  • Paid DBS
  • Free Uniform & PPE
  • Paid Induction Training
  • Fully-Funded Care Certificate (plus further fully-funded qualifications for Care Workers)
  • Paid Mileage for Drivers (40p/mile)
  • Birthday & Christmas Gift Vouchers
  • “Refer a Friend” Incentive Scheme
  • Excellent Career Opportunities – Progression is Actively Encouraged
  • Employee Assistance Programme – 24/7 confidential advice and support for issues including health, lifestyle and wellbeing


“M is my regular weekly cover for both morning and lunchtime. I look forward to her visits. She is always punctual and has a smile that makes me start a new day. She is lovely, bright and cheerful.”

Annual Client Survey, 2022