Our Newcastle Service : Complex/Palliative Care

Be Caring in Tyneside since 2007

Our team provide Complex & Palliative Home Support in the Newcastle and Gateshead areas


Number of people we support


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% of colleagues who'd recommend us as place to work

Meet our office team

Our bright and airy office in Newcastle is located just a short walk from the popular suburb of Gosforth. Our Tyneside service is the largest within Be Caring, so our office has a dynamic, lively feel! Our office team are super friendly (what else would you expect from a room full of Geordies?!) and always have some kind of sweet treats on the go – midget gems are a particular favourite if you’re ever wanting to score some serious brownie points!

Nicole Lancaster

Service Manager

Pooja Bhardwaj


Samantha Binks

Quality Officer

Victoria Pieri

Team Leader

Jemma Kennedy

Recruitment Officer

Julie Foster

Office Administrator

Complex Care Explained

Complex care requires dedication, commitment and a genuine will to make a difference. The goal is to make sure our customers’ needs are met, where they feel most comfortable, within their own homes. Complex care may include:

  • Nutritional needs via PEG
  • Bowel care
  • Tracheostomy care
  • Spinal injury associated care
  • Ventilation needs
  • Assistance with suction
  • Acquired brain injury (ABI) associated needs
  • Support with epilepsy including rescue medication administration
  • Dealing with autonomic dysreflexia (AD) attacks
  • Complex moving and positioning, including the use of equipment
  • Supporting our service users to access the local community, through college, support and hobbies
  • One to one support for residents within care homes
  • Personal care, including intimate care with dignity
  • Administration/prompting of medication
  • Preparation of meals/drinks

Palliative Care Explained

Our palliative care service is designed to reduce and relieve symptoms of cancer and its treatment. Firstly we offer support for dealing with pain.  Secondly, we help deal with anxieties and worries concerning symptoms and treatment. The goal is for our clients to remain as content and comfortable as possible. Palliative care may include:

  • Emotional and social support
  • Personal care, including intimate care with dignity
  • Administration/prompting of medication
  • Pain monitoring
  • Pressure care
  • Mouth care
  • Preparation of meals/drinks
  • Moving and positioning, including use of equipment
  • Helping families making arrangements
  • Liaising with health care professionals and families
  • Adhering to and respecting religious beliefs and preferences
  • Bereavement support for families

Daughter of a Service User

“I would just like to reiterate from myself and my family how invaluable your services are, to not only Dad, but the entire family. We are not only coping with this very difficult situation with Dad’s needs, but also Covid. Your Care Services have been first class, from your co-ordination, monitoring and keeping family informed, to the Care delivery, which is outstanding. I feel truly blessed that you have everything under control. The Care team are always professional yet friendly and have really fitted in well with the day to day support for Dad. Our main family aims are to deliver my Dad’s wishes which is to remain at home, so thank you from myself and my family for all your tremendous support.”

Job Vacancies in the North East

We are always on the lookout for talented, friendly people who – like us – are truly passionate about care and want to make a real difference to the lives of others.

Nicole Lancaster

Service Manager

“Our team provide care for the most vulnerable, complex and end of life service users, and are dedicated, hardworking, compassionate and caring. Each and every care worker puts 100% into their job role. I feel privileged to be part of such a great
team and hope that each and every person is proud of the great work they do, because I am proud of them.”

Benefits of working for Be Caring

  • Paid DBS
  • Free Uniform & PPE
  • Paid Induction Training
  • Fully-Funded Care Certificate (plus further fully-funded qualifications for Care Workers)
  • Paid Mileage for Drivers (40p/mile)
  • Birthday & Christmas Gift Vouchers
  • “Refer a Friend” Incentive Scheme
  • Excellent Career Opportunities – Progression is Actively Encouraged
  • Employee Assistance Programme – 24/7 confidential advice and support for issues including health, lifestyle and wellbeing

Join Us at Be Caring

Do you want to play a part in shaping the future of social care?

We’re looking for passionate people who genuinely care, with a will to make a difference. We offer excellent support, training and exciting career opportunities.

We’re employee-owned, meaning profits don’t come first – people do.

Call us on 0191 281 2797

Service Contact Information

Be Caring
3rd Floor, Arden House
Regent Centre
Newcastle Upon Tyne

0191 281 2797