Complex & Palliative Care

Be Caring in Tyneside since 2007

Our team provide Complex & Palliative Home Support in the Newcastle and Gateshead areas


Number of people we support


Number of colleagues


% of colleagues deliver the care they aspire to*

*Statistic taken from our December 2023 Colleague Survey.

Meet our office team

Our bright and airy office in Newcastle is located just a short walk from the popular suburb of Gosforth. Our Tyneside service is the largest within Be Caring, so our office has a dynamic, lively feel! Our office team are super friendly (what else would you expect from a room full of Geordies?!) and always have some kind of sweet treats on the go – midget gems are a particular favourite if you’re ever wanting to score some serious brownie points!


Service Manager





Complex Care Explained

Complex care requires dedication, commitment and a genuine will to make a difference. The goal is to make sure our customers’ needs are met, where they feel most comfortable, within their own homes. Complex care may include:

  • Nutritional needs via PEG
  • Bowel care
  • Tracheostomy care
  • Spinal injury associated care
  • Ventilation needs
  • Assistance with suction
  • Acquired brain injury (ABI) associated needs
  • Support with epilepsy including rescue medication administration
  • Dealing with autonomic dysreflexia (AD) attacks
  • Complex moving and positioning, including the use of equipment
  • Supporting our service users to access the local community, through college, support and hobbies
  • One to one support for residents within care homes
  • Personal care, including intimate care with dignity
  • Administration/prompting of medication
  • Preparation of meals/drinks

Palliative Care Explained

Our palliative care service is designed to reduce and relieve symptoms of cancer and its treatment. Firstly we offer support for dealing with pain.  Secondly, we help deal with anxieties and worries concerning symptoms and treatment. The goal is for our clients to remain as content and comfortable as possible. Palliative care may include:

  • Emotional and social support
  • Personal care, including intimate care with dignity
  • Administration/prompting of medication
  • Pain monitoring
  • Pressure care
  • Mouth care
  • Preparation of meals/drinks
  • Moving and positioning, including use of equipment
  • Helping families making arrangements
  • Liaising with health care professionals and families
  • Adhering to and respecting religious beliefs and preferences
  • Bereavement support for families

Contact Information

Be Caring
3rd Floor, Arden House
Regent Centre
Newcastle Upon Tyne

0191 281 4363

About Be Caring

Do you want to play a part in shaping the future of social care?

We’re looking for passionate people who genuinely care, with a will to make a difference. We offer excellent support, training and exciting career opportunities.

We’re employee-owned, meaning profits don’t come first – people do.

Benefits of working for Be Caring

  • Paid DBS
  • Free Uniform & PPE
  • Paid Induction Training
  • Fully-Funded Care Certificate (plus further fully-funded qualifications for Care Workers)
  • Paid Mileage for Drivers (40p/mile)
  • Birthday & Christmas Gift Vouchers
  • “Refer a Friend” Incentive Scheme
  • Excellent Career Opportunities – Progression is Actively Encouraged
  • Employee Assistance Programme – 24/7 confidential advice and support for issues including health, lifestyle and wellbeing


“Our team provide care for the most vulnerable, complex and end of life service users, and are dedicated, hardworking, compassionate and caring. Each and every care worker puts 100% into their job role. I feel privileged to be part of such a great team and hope that each and every person is proud of the great work they do, because I am proud of them.”

Nicole Lancaster, Service Manager