fbpx

Our Newcastle Service : Home Support

Be Caring in Tyneside since 2007

We provide care and support for adults in Newcastle and North Tyneside who have personal care needs, including those are living with Dementia.

273

Number of people we support

86

Number of colleagues

87

% of colleagues who'd recommend us as place to work

Meet our office team

Our bright and airy office in Newcastle is located just a short walk from the popular suburb of Gosforth. Our Tyneside service is the largest within Be Caring, so our office has a dynamic, lively feel! Our office team are super friendly (what else would you expect from a room full of Geordies?!) and always have some kind of sweet treats on the go – midget gems are a particular favourite if you’re ever wanting to score some serious brownie points!

Billinda Ransome

Service Manager

Lynn Anderson

Team Mentor

Samantha Binks

Quality Officer

Kerry Cave

Coordinator

Jen Iley

Coordinator

Lindsay Johnson

Coordinator

Dorothy Howgate

Care Plan Assessor

Joanna Rogerson

Care Plan Assessor

Ellen Thompson

Care Plan Assessor

Meet Viv, one of our Home Care Workers in the North East

Viv Curtis

Care Worker

“If we can make that time with the people we care for special, that for me is what it’s all about. Sometimes people just need to talk, have a chat, know you’re really there for them and that things are going to be OK.”

How did you come to work in the Care Sector?

I’ve worked in Home Care for 5 and a half years now. I’ve always been a people person and liked helping people and animals. When I was a kid, I’d dress my cat up in baby clothes – I’d just mother everything!

I worked in the pubs for 16 years as a manager and had done some care work before that, though it was in residential care homes. Now that I’ve returned to care, I realise I’m far more comfortable with Home Care – having one on one with someone in their own home. There wasn’t a lot of time to talk to people in the care home.

What would you say to someone who is considering a job as a Care Worker?

Embrace it, come into it, try it. For me care isn’t just a job, it’s a vocation. You do it because you want to, because you care for people.

When I train someone new, I can sense by the way they interact with a person if they’re going to enjoy it. I always say, ‘go into someone’s house and talk to them, don’t be silent.’ Some people are shy at first – any new job’s nerve wracking – but most go on to love it.

I tend to take them in to someone’s home, let them introduce themselves and break the ice. Some people are terrified, bless them, as they’re going into a stranger’s house – they don’t know the person and have all these technical things to remember. I find it’s best to step back a little bit and let them do as much as they can by themselves. Obviously, you’ve got to guide them, but without overloading them. I teach them all the meds, the paperwork, show them everyone’s routines and where things are kept. It’s a lot for people to take in, so I tend to step back a little and say, ‘you lead a little bit, I’m there for you.’ I just guide them because it’s the interaction with the service user they need. If they feel comfortable, they’ll do more.

Everyone worries about the medication side of things. Some people have very complicated medication. It’s always the hardest side to care.

How have you found working through the Covid-19 pandemic?

When Covid-19 first happened, people were very scared. They’d often start crying when I walked in, saying ‘I don’t want to die.’ Then it changed to having to get their head around not going out and not being able to see their families. Now, I think they’re resigned to the fact things aren’t good, but they’re better than they were. People are still scared though.

It’s hard because we can’t cuddle people right now, and some really need that. One lady has been in tears at not being able to have that human contact. Every time I go in, I say ‘whatever’s going on out there, is happening out there. I’m here for you 100%. My time’s your time, whatever you need, whatever you want.’ Knowing that we’re there for them, that’s what makes the difference. If we can make that time with them special, that for me is what it’s all about. Sometimes people just need to talk, have a chat, know you’re really there for them and that things are going to be OK.

I think care workers have coped really well, making sure they’re wearing full PPE and following the safety guidelines. The biggest battle has been reassuring people that we’re safe, they’re safe, and that we’ve minimised the risk.

We’ve also tried to make sure their families are happy and know we’re doing all we can. I think it’s more reassurance that’s needed – that we’re trying to do things right for them. Some families are really involved in their family’s care. They want to know that their needs are being met – that we’re going in, getting their shopping in. It’s important for their peace of mind. I’ve one lady who had a fall and has a bad back. Her daughter was worried and wanted to know we were there to do everything we could for her Mum. It’s reassuring for her to go home and know that her Mum’s being looked after.

Care and support for the people in our community

Our Home Support team offer person-centred domiciliary home care in Newcastle and North Tyneside, so that the people who we support can remain in their own homes. They are often coping with challenging conditions, recovering from illness and may require assistance with mobility.

We support with personal care, medication administration and often meal preparation. Sometimes simply offering a listening ear and smiling face each day can make a huge difference to the wellbeing of the people we care for.

Typically, we support the people we care for with tasks such as:

• Medication management
• Moving and positioning, includes use of equipment
• Assistance with preparation of meals/drinks
• Sitting service to provide family respite and overnight support
• Enabling people to access the local community
• Assistance with domestic tasks including laundry, cleaning and shopping
• Personal care, including providing intimate care with dignity

We also offer a Home from Hospital service, which enables patients to be discharged safely and efficiently, in that once they are discharged from hospital and we provide care and support to them for a period of 6 weeks. If this is then established as being a long term need then we have flexibility within our team to support the person on an ongoing basis.

Daughter of a Service User

“My mother is currently being cared for by your team in South West Denton. Can I commend your whole team for their professionalism, gentle care and concern, lovely attitude, and of course the help with Mam and her recovery.
I have worked in many places with Hospital to Home and Reablement Care Teams, and Be Caring are certainly one of the best.”

Job Vacancies in the North East

We are always on the lookout for talented, friendly people who – like us – are truly passionate about care and want to make a real difference to the lives of others.

Billinda Ransome

Service Manager

“I moved to Be Caring in February 2020, and I can honestly say I have never been made to feel more comfortable and valued at work. I am proud to be part of the Be Caring family and would like to thank our amazing care workers for their hard work and commitment.”

Benefits of working for Be Caring

Paid DBS

Free Uniform & PPE

Paid Induction Training

Fully-Funded Care Certificate (plus further fully-funded qualifications for Care Workers)

Paid Mileage for Drivers (40p/mile)

Birthday & Christmas Gift Vouchers

“Refer a Friend” Incentive Scheme

Excellent Career Opportunities – Progression is Actively Encouraged

Employee Assistance Programme – 24/7 confidential advice and support for issues including health, lifestyle and wellbeing

Join Us at Be Caring

Do you want to play a part in shaping the future of social care?

We’re looking for passionate people who genuinely care, with a will to make a difference. We offer excellent support, training and exciting career opportunities.

We’re employee-owned, meaning profits don’t come first – people do.

Call us on 0191 281 2797

Service Contact Information

Be Caring
3rd Floor, Arden House
Regent Centre
Gosforth
Newcastle Upon Tyne
NE3 3LZ

0191 281 2797

Share