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Our Newcastle Service

Be Caring in Tyneside since 2007

We provide care and support for adults in North Tyneside and Newcastle who have personal care needs, including those are living with Dementia.

Apply for Jobs in Newcastle

125

Number of people we support

78

Number of colleagues

100

% of colleagues are proud to work for Be Caring*

*Statistic taken from our December 2023 Colleague Survey.

Meet our office team

Our bright and airy office in Newcastle is located just a short walk from the popular suburb of Gosforth. Our Tyneside service is the largest within Be Caring, so our office has a dynamic, lively feel!

Nicole

Service Manager

Courtney

Coordinator

Amy 

Coordinator

Samantha 

Quality Officer

Jemma

Recruitment Officer

Claire

Trainer

Meet Viv, one of our Home Care Workers in the North East

Viv Curtis

Care Worker

“If we can make that time with the people we care for special, that for me is what it’s all about. Sometimes people just need to talk, have a chat, know you’re really there for them and that things are going to be OK.”

How did you come to work in the Care Sector?

I’ve worked in Home Care for 5 and a half years now. I’ve always been a people person and liked helping people and animals. When I was a kid, I’d dress my cat up in baby clothes – I’d just mother everything!

I worked in the pubs for 16 years as a manager and had done some care work before that, though it was in residential care homes. Now that I’ve returned to care, I realise I’m far more comfortable with Home Care – having one on one with someone in their own home. There wasn’t a lot of time to talk to people in the care home.

What would you say to someone who is considering a job as a Care Worker?

Embrace it, come into it, try it. For me care isn’t just a job, it’s a vocation. You do it because you want to, because you care for people.

When I train someone new, I can sense by the way they interact with a person if they’re going to enjoy it. I always say, ‘go into someone’s house and talk to them, don’t be silent.’ Some people are shy at first – any new job’s nerve wracking – but most go on to love it.

I tend to take them in to someone’s home, let them introduce themselves and break the ice. Some people are terrified, bless them, as they’re going into a stranger’s house – they don’t know the person and have all these technical things to remember. I find it’s best to step back a little bit and let them do as much as they can by themselves. Obviously, you’ve got to guide them, but without overloading them. I teach them all the meds, the paperwork, show them everyone’s routines and where things are kept. It’s a lot for people to take in, so I tend to step back a little and say, ‘you lead a little bit, I’m there for you.’ I just guide them because it’s the interaction with the service user they need. If they feel comfortable, they’ll do more.

Everyone worries about the medication side of things. Some people have very complicated medication. It’s always the hardest side to care.

How have you found working through the Covid-19 pandemic?

When Covid-19 first happened, people were very scared. They’d often start crying when I walked in, saying ‘I don’t want to die.’ Then it changed to having to get their head around not going out and not being able to see their families. Now, I think they’re resigned to the fact things aren’t good, but they’re better than they were. People are still scared though.

It’s hard because we can’t cuddle people right now, and some really need that. One lady has been in tears at not being able to have that human contact. Every time I go in, I say ‘whatever’s going on out there, is happening out there. I’m here for you 100%. My time’s your time, whatever you need, whatever you want.’ Knowing that we’re there for them, that’s what makes the difference. If we can make that time with them special, that for me is what it’s all about. Sometimes people just need to talk, have a chat, know you’re really there for them and that things are going to be OK.

I think care workers have coped really well, making sure they’re wearing full PPE and following the safety guidelines. The biggest battle has been reassuring people that we’re safe, they’re safe, and that we’ve minimised the risk.

We’ve also tried to make sure their families are happy and know we’re doing all we can. I think it’s more reassurance that’s needed – that we’re trying to do things right for them. Some families are really involved in their family’s care. They want to know that their needs are being met – that we’re going in, getting their shopping in. It’s important for their peace of mind. I’ve one lady who had a fall and has a bad back. Her daughter was worried and wanted to know we were there to do everything we could for her Mum. It’s reassuring for her to go home and know that her Mum’s being looked after.

Contact Information

Be Caring
3rd Floor, Arden House
Regent Centre
Gosforth
Newcastle Upon Tyne
NE3 3LZ

0191 281 4363

About Be Caring

We’re looking for passionate people who genuinely care, with a will to make a difference. We offer excellent support, training and exciting career opportunities.

We’re employee-owned, meaning profits don’t come first – people do.

Benefits of working for Be Caring

  • Paid DBS
  • Free Uniform & PPE
  • Paid Induction Training
  • Fully-Funded Care Certificate (plus further fully-funded qualifications for Care Workers)
  • Paid Mileage for Drivers (40p/mile)
  • Birthday & Christmas Gift Vouchers
  • “Refer a Friend” Incentive Scheme
  • Excellent Career Opportunities – Progression is Actively Encouraged
  • Employee Assistance Programme – 24/7 confidential advice and support for issues including health, lifestyle and wellbeing

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“All the carers we have had are lovely they really have helped my Mum to relax. They take their time with her, they reassure her, they even managed to wash Mums hair and she hates her hair washed! It really shows you spend time with your Carers and train them properly. I have no complaints only praise.”

Client Survey, 2023